Research

Research

My research uses statistics, machine learning, and applied analytics to study hospitality, tourism, gaming, and education. Recent work focuses on hotel demand forecasting, booking cancellations, revenue management, gambling behavior, and quantitative methods for hospitality students.

Dissertation

Applications of meta-learning in hotel demand forecasting

Doctoral research advised by Dr. Ashok Singh, focused on forecasting hotel room demand with data-driven methods.

Research interests

Predictive modeling, machine learning, revenue management, and gaming analytics

Work across unconstrained hotel demand, aggregate stadium attendance, gambling payments, online gambler behavior, and applied machine learning in hospitality contexts.

Methods

Statistical modeling, interpretable machine learning, and measurement

Projects include random forests, support vector machines, neural networks, Bayesian logistic regression, MG-CFA measurement invariance, and systematic reviews of machine learning in revenue management.

Selected works in progress

  • Measurement invariance assessment of the Problem Gambling Severity Index.
  • A systematic review of machine learning methodologies in hotel revenue management.
  • Predicting cancellations in hotel room bookings with interpretable machine learning.
  • Using supervised machine learning to predict online gamblers' behaviors.
  • Prediction of aggregate stadium attendance in professional European football.

Research

Conference presentations

Paper

Quantifying luck: Determining the probability of baccarat wins given player bet mix

19th International Conference on Gambling & Risk Taking

Retrospective coming soon
Paper

Shapley interaction networks for explaining the clinical course of gambling disorder

2026 IEEE International Conference on Artificial Intelligence

Retrospective coming soon
Poster

Open science in hospitality: A scoping review

UNLV Harrah College of Hospitality Research Forum

Retrospective coming soon
Paper

Explainable machine learning for hotel upselling in Portugal

International Conference on Culture, Tourism, and Hospitality

Retrospective coming soon
Poster

Interpretable behavioral clusters of gamblers through unsupervised learning

26th ICRG Conference on Gambling and Addiction

Retrospective coming soon
Paper

Avanzando en la ética y la gobernanza de la IA en el sector del juego: Un piloto de traducción de investigación

Club de Convergentes, Madrid, Spain

Retrospective coming soon
Paper

Characterizing UK online gamblers exceeding financial risk thresholds

2025 GLI Regulator Roundtable

Retrospective coming soon
Paper

How do hotel customers feel about AI service technologies? A scoping review

The 30th Annual Graduate Education & Graduate Student Research Conference in Hospitality and Tourism

Retrospective coming soon
Paper

Interpretable forecasting of booking cancellations with stacked generalization

EuroCHRIE Conference 2024

Retrospective coming soon
Poster

Clustering slot machine players using session-level transaction data

Technology, Risk and Gambling Early Career Researcher Showcase

Retrospective coming soon
Poster

Clustering slot machine players using session-level transaction data

25th ICRG Conference on Gambling and Addiction

Retrospective coming soon
Paper

An ordinal categorical variable approach to assessing measurement invariance using the theta parameterization for MG-CFA

14th European Conference on Gambling Studies and Policy Issues

Retrospective coming soon
Paper

An assessment of the measurement invariance of the Problem Gambling Severity Index (PGSI)

Nevada Annual State Conference on Problem Gambling

Retrospective coming soon
Paper

Machine learning prediction of hotel room demand

6th Annual RevME Hospitality Management and Analytics Conference

Retrospective coming soon
Paper

Detection of customer transaction decline using machine learning

Webinar on Safer Gambling: Insights from Leading Researchers & Applicability

Retrospective coming soon
Paper

Predicting declined transactions in gambling payments data

International Conference on Gambling & Risk Taking, Las Vegas, NV

Retrospective coming soon
Paper

Teaching statistics in hospitality

Graduate & Professional Student Research Forum, Las Vegas, NV

Retrospective coming soon
Paper

Teaching statistics in hospitality using R

2023 Hawkes Learning Innovative Educators Summit

Retrospective coming soon
Poster

Predicting cancellations in bookings using machine learning

2023 West Federation of Council on Hotel, Restaurant, and Institutional Education

Retrospective coming soon